![]() A Scrivener 3 license key can be used with Scrivener 2.9, which works back to Mac OS 10.9. ![]() Scrivener 3 supports Mac OS 10.12 and newer. Please contact tech support to discuss the possibility of a refund. They at least really could have told me before if there was a problem with different versions. It keeps saying, “Serial Number Name or Serial Number incorrect.” I feel cheated by Literature and Latte because they explicitly say it works as a household license. I’ve tried like mad to activate Scrivener 2.5. I have another Mac running OS X 10.7, which runs Scrivener 2.5. I acquired a license of Scrivener 3, which I activated on my macOS 10.12 machine. I’m having the same problem described above. If you are really really desperate (and you’ve got good backups), it’s very much a case of try it at your own risk… If not you will need to wait for tech support or for someone on here more knowledgeable as to how the licence mechanism works… Probably the worst that will happen is that you will have to reinput all licences for stuff you bought via esellerate. My guess is that will trigger the input licence number dialogue which you should now be able to input. I’m reluctant to suggest you look for the esellerate folder in ~/library etc (as above), move it to the trash, reinstall Scriv, log out and login again, and see what happens. However the whole mechanism by which esellerate (and L&L) keep track of licences has changed, so what was simple is now less so. It used to be possible to identify the Scriv licence within that folder, trash it and then either reinstall Scriv or simply re-input the licence number. When you install Scriv - I’m assuming you bought direct rather than via the app store - esellerate (who handle the financial part) install a folder which contains the esellerate “engine” which is used for tracking licences. ![]() What I think has happened is for some reason known only to the God of computers, the licence file contained in ~/library/Application Support/esellerate has been corrupted. Im assuming that if it doesn’t recognise the serial number now it won’t if I reinstall it either? I didn’t do anything but close my computer and open it again - didn’t touch the serial number.
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